The House Designers
close
SIGN IN
User ID:
Password:

About Our Plans  

FAQ

These are just a few of the most commonly asked questions about TheHouseDesigners.com. If you have any other questions, simply click here to go to the Contact Us page.

Q. How do I purchase an item from TheHouseDesigners.com?

A. Whether you purchase a house plan or any other item from TheHouseDesigners.com, simply place those items in your shopping cart, then proceed to check-out. TheHouseDesigners.com will accept Visa, MasterCard, American Express, and Discover.

Q. Is my credit card information secure?

A. Yes. TheHouseDesigners.com does not store your credit card information on our servers. We use industry standard encryption to send your credit card information to our PCI compliant gateway processor.

Q. How do I know my order has been successfully received and processed by TheHouseDesigners.com?

A. After placing your order you'll receive an email confirmation from TheHouseDesigners.com with shipping or downloading information.

Q. What is TheHouseDesigners.com's return policy?

A. To ensure all of our customers are completely satisfied, you can exchange your first house plan order for a credit towards another house plan purchase with applicable restocking fees. Orders must be returned within 14 days of the original order and returned blueprints that look used, redlined or copied, are not exchangeable due to copyright rules and regulations. Please note: Reproducibles, PDF and CAD files are not exchangeable. House plans requiring modification customizations are not returnable or exchangeable for any reason.

Q. When ordering house plans, how many plan sets do I need?

A. A minimum of five printed sets is recommended for your building project, however, electronic PDF plan packages allow unlimited printed sets as well as easy viewing on your computer, tablet or phone. CAD files are recommended for house plans with major modifications and engineering.

Q. Can I purchase one set of plans and have them copied?

A. All of our blueprints are protected under strict copyright laws and cannot be copied. The only plan package that allows copying is PDF plan packages mentioned above.

Q. How is the total living square footage determined?

A. Total living space includes the heated living space. Total living square footage includes only the heated area of the house and does not include the garage, storage areas or bonus rooms.

Q. What is reproducible vellum?

A. Reproducible vellums are ideal if you intend to make changes to the plan. They allow qualified architects and engineers to modify the design without having to completely redraw the plan.

Q. Why aren't HVAC and plumbing included?

A. Because local HVAC codes, climatic requirements and commonly used systems vary dramatically throughout the country. Your local HVAC contractor, plumber and electrician can determine the best layout for your new home.

Q. Do you offer preview plans?

A. Study plans and PDF bid sets are available for many plans and, if available, are listed under 'Available Plan Packages'.

Q. How often do you release new plans?

A. WWe are constantly developing and releasing new plans which can be viewed in our New House Plan Collection.

Q. Do you have Exclusive Plans on your website?

A. We offer lots of select house plans only available on our site. View our Exclusive House Plan Collection.

Q. How soon will I receive my order?

A. We offer free ground shipping to the Continental U.S. as well as expedited shipping options. We also offer PDFs NOW plan packages that can be delivered immediately in your inbox.

Q. How do you handle international orders?

A. House plans are available to ship to Canada, and electronic PDF plan packages are available to purchase for all other countries.


E-mail: info@TheHouseDesigners.com