Search By Square Foot
• Up to 1000 Sq Ft
• 1001 - 1500 Sq Ft
• 1501 - 2000 Sq Ft
• 2001 - 2500 Sq Ft
• 2501 - 3000 Sq Ft
• 3001 - 3500 Sq Ft
• 3501 - 4000 Sq Ft
• 4001 - 4500 Sq Ft
• 4501 - 5000 Sq Ft
• 5001 Sq Ft And Up
Search By Square Foot
• Up to 1000 Sq Ft
• 1001 - 1500 Sq Ft
• 1501 - 2000 Sq Ft
• 2001 - 2500 Sq Ft
• 2501 - 3000 Sq Ft
• 3001 - 3500 Sq Ft
• 3501 - 4000 Sq Ft
• 4001 - 4500 Sq Ft
• 4501 - 5000 Sq Ft
• 5001 Sq Ft And Up
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1. Order Cancellations
We allow order cancellations for physical house plans that have not yet been moved to “Final Production”.
You must submit your cancellation request within two hours of purchase. If you do this, and the order has not yet been moved to “Final Production,” we can cancel your order.
To request a cancellation, please contact us immediately by calling 866-214-2242.
We do not allow order cancellations for orders of digital house plans. Once a download link has been issued, the order is considered "consumed" and cannot be canceled.
2. Returns: Defective, Incorrect, or Damaged Products
We accept returns for defective, incorrect, or damaged physical products. You have 30 days after the date of your purchase in which to request that return. We only accept returns of products that are in their original, unused, and unmarked condition. We do not accept returns of products that are in used condition.
Please inspect your order immediately after you receive it. If you see a problem and need to request a refund, please contact us in writing via customersupport@thehousedesigners.com.
1) Return your products in their original, unused, and unmarked condition.
2) Immediately after shipping your returned products, email the tracking number to customersupport@thehousedesigners.com.
3) Once the package is received and inspected, you’ll receive a credit in one business day towards a new plan purchase.
Return Shipping: The customer is responsible for the cost of return shipping.
We do not offer refunds or returns on digital products once the download link has been delivered. Due to the intellectual property nature of architectural designs, all sales of Standardized Digital Files (PDF and CAD Master Files) are final.
3. Returns for Customer Remorse
We accept returns for custom remorse for physical products. You have 30 days after the date of your purchase in which to request that return. We only accept returns of products that are in their original, unused, and unmarked condition. We do not accept returns of products that are in used condition.
Please inspect your order immediately after you receive it. If you see a problem and need to request a refund, please contact us in writing via customersupport@thehousedesigners.com.
1) Contact us via customersupport@thehousedesigners.com or by calling 866-214-2242 to explain your customer remorse details.
2) After your return is approved, ship and return your products in their original, unused, and unmarked condition.
3) Immediately after shipping your returned products, email the tracking number to customersupport@thehousedesigners.com.
4) Once the package is received and inspected, you’ll receive a full refund to the original payment method.
Return Shipping: The customer is responsible for the cost of return shipping.
We do not offer refunds or returns on digital products once the download link has been delivered. Due to the intellectual property nature of architectural designs, all sales of Standardized Digital Files (PDF and CAD Master Files) are final.
4. Refund & Credit Processing
We will offer you credit towards the purchase of a different plan. The credit will be for the full amount of the cost of the product or products you returned. We will make that credit available to you within one business day after we have received your return, inspected it, and confirmed that the product or products are in new condition.
Any refunds that are issued will be issued to the original payment method used at checkout.
We do not refund any shipping costs.
5. Exchanges
If you aren’t satisfied with your purchase, you can exchange your first house plan order for a credit towards another house plan purchase.
PDFs and CAD files, Study/Review Sets, PDF Bid Sets, and modified house plans are not exchangeable.
To request an exchange, do the following within 30 days of the date you placed your order:
1) Contact us via customersupport@thehousedesigners.com
2) After we approve your exchange, you must ship the product back to us in its original, unused, and unmarked condition. You (the customer) are responsible for the cost of return shipping.
3) Immediately after shipping your returned products, email the tracking number to customersupport@thehousedesigners.com.
4) Once the package is received and inspected, you’ll receive a credit for the amount you paid for the products you are exchanging that you may then apply to purchasing a different product.
We must receive the product you wish to exchange within 30 days of the date of your purchase.
Returned blueprints that look used, redlined, or copied are not exchangeable.
We can only offer exchanges for the first house plan you purchase. We cannot offer subsequent exchanges.
